If an alert is triggered what do I need to do?

If an amber alert is triggered this represents a low-level warning indicating the user is approaching a preset threshold. In this instance, appropriate action should be taken based on internal company policies.

If a red alert is triggered this indicates the user has exceeded the preset threshold and immediate action should be taken to avoid serious incidents, based on the company’s internal policies. When the alert is triggered on the system the tile associated user’s tile will move to the top of the Dashboard. Alerts will be displayed on the Dashboard according to severity priority.

The alert status will remain in an active state until the source of the alert has been resolved, and in the case of red alerts until the acknowledgement toggle has been activated. e.g. If a user exceeds the preset core body temperature (CBT) threshold the red alert status will remain until the user’s temperature falls back below the threshold. This ensures necessary actions are taken to prevent serious incidents.