1. Information we may collect from you
We may collect and process the following personal data about you:
Information you give us.
1.1 If you contact us by phone or email, the information you give us may include contact information such as your name, address, job title, employer, e-mail address and phone number.
1.2 If you are a customer or user of the Platform, the information you give us may include account information such as your name, email address, phone number and password so you can sign into our monitoring platform or to enable us to assist you with customer support queries.
Information we collect about you.
1.3 If you are a customer or user of our Platform, we may collect and process:
1.3.1 physiological information from you including heart rate, heart rate variability, body temperature and motion (“Physiological Data”). This Physiological Data consists of special category data as defined by the GDPR, as it contains health information. As such, we will only process this Physiological Data (as a data controller) when we have obtained your explicit consent in accordance with clause 2.1.3 below;
1.3.2 technical information, including device battery level, connectivity method and signal strength, connectivity to the internet and crash/diagnostic logs;
1.3.3 location and GPS/satellite coordinates (we collect indoor and outdoor location data using GPS/satellite data where available and other available radio signals (e.g. cellular and WiFi); we collect more precise indoor location data using triangulation between Bluetooth or WiFi access points), where we have your consent in accordance with clause 2.1.3 below (“Location Data”);
1.3.4 device identifiers, download errors and crash data;
1.3.5 the date and time of any acknowledgement of an alert you action;
1.3.6 recording session start and end date and time;
1.3.7 ambient noise exposure level; and
1.3.8 responses to automated phone messages and email alerts.
1.4 With regard to each of your visits to our Platform we may also automatically collect the following information (or be provided with it by third party analytics providers such as Google based inside or outside the UK or European Economic Area (“EEA”)):
1.4.1 technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, your login information, device information including browser type and version, approximate geolocation, time zone setting, browser plug-in types and versions, operating system and platform;
1.4.2 information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our site (including date and time);
1.4.3 page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; and
1.4.4 any phone number used to call our customer service number.
Information received from third parties
1.5 We will receive personal data about you from various third parties and public sources as set out below:
1.5.1 Identity and contact data from data brokers or aggregators such as Zenleads, Inc., (Sales Intelligence and Engagement Platform | Apollo ), who could be based inside or outside the UK;
1.5.2 Identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the UK; and
1.5.3 If you are an end-user of the Platform who is using the Platform in the course of your employment, we may obtain your contact information from your employer, including your name, email address and phone number.
Aggregated Data
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific Platform feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.